Privacy Policy
This policy explains how Ponnomix collects, uses, stores, and protects customer information across browsing, account management, checkout, and post-purchase support.
1. Data Collection Policy
Ponnomix collects information that helps us operate the store, fulfill orders, improve customer experience, and provide secure account access. This may include your name, phone number, email address, billing details, delivery address, order history, and customer support communications.
Important
We only collect information that is reasonably necessary for order processing, account administration, fraud prevention, and service improvement.
- Information provided directly during account creation, checkout, reviews, or support requests.
- Technical information such as device type, browser, IP address, and session activity for security and analytics.
- Transactional data including purchased items, payment status, shipment updates, and refund history.
3. Payment Information Handling
Ponnomix does not store full payment card details on its own application servers unless explicitly required by a certified payment workflow. Payment processing is handled through secure gateway providers that apply industry-standard controls.
- Payment requests are transmitted using encrypted connections.
- Sensitive card verification flows are handled by payment partners or tokenized payment systems.
- Billing and transaction logs are retained only as needed for accounting, dispute handling, and fraud prevention.
Checkout assurance
Customers are encouraged to use only official Ponnomix checkout pages and to avoid sharing payment credentials through email, chat, or unofficial links.
4. Third-Party Services
To operate our store, Ponnomix may work with delivery partners, payment processors, analytics providers, fraud monitoring services, email systems, and customer support platforms. These providers receive access only to the information needed to perform their assigned services.
- Logistics providers may receive delivery name, phone number, and shipping address.
- Payment services may process transaction value, billing identity, and payment verification data.
- Analytics and support tools may receive limited behavioral or communication records to improve service quality.
5. User Rights
Customers may request access to their personal data, ask for corrections to inaccurate records, object to certain processing activities where legally applicable, and request closure of their Ponnomix account.
You may request to:
- Review the information linked to your customer account.
- Correct outdated address, contact, or profile details.
- Limit specific marketing communications.
- Request export or deletion of eligible account data.
6. Data Protection Compliance
Ponnomix applies reasonable administrative, technical, and operational safeguards to protect customer information from unauthorized access, misuse, disclosure, alteration, or loss. We review internal processes regularly to align with applicable e-commerce, payment, and data handling obligations.
Compliance note
Where local law or provider rules require retention of certain transaction or dispute records, those records may remain stored for the required period even after account closure.
7. Account Deletion Requests
If you want to close your account or request deletion of eligible personal data, contact our support team using the registered email address associated with the account. We may verify identity before processing the request to protect account security.
- Send a deletion request through the official support channel.
- Complete identity verification if requested.
- Allow a reasonable processing period for account review and regulatory retention checks.