Clear, customer-friendly returns from request to refund
Help shoppers understand eligibility, timelines, non-returnable products, and when refunds appear after a successful return review.
7 Days
Return request limit
3-10 Days
Typical refund completion
Return Eligibility
Items must meet these rules
Unused and in original condition
Products should be unwashed, unworn, undamaged, and returned with original tags or seals where applicable.
Return requested within 7 days
The return request should be submitted within seven days from the recorded delivery date.
Proof of issue when needed
Photos or a short explanation may be required for wrong, damaged, defective, or incomplete deliveries.
Important Return Notice
Returns may be rejected if policy conditions are not met
Missing accessories, altered packaging, signs of use, or requests submitted after the allowed period can affect return approval and refund eligibility.
Refund Process
How refunds move through the system
Request Submitted
Customer shares the reason, order ID, and any required proof.
Review & Approval
Support checks policy compliance and confirms next steps.
Item Returned
The package is collected or dropped off and inspected after arrival.
Refund Issued
Approved refunds are sent to the original payment method or wallet.
Refund Timeline
When customers can expect funds
Non-returnable Items
Products that usually cannot be returned
Support Contact
Need help with a return?
Our team can confirm return eligibility, update refund status, and help resolve issues with damaged or incorrect orders.